Legal

Refunds & Credits Policy

Australian Consumer Law guarantees, membership, in-person class visits and physical goods

StatusPending lawyer review · 14 September 2026
EntityAngela Saville as trustee for the G & A Saville Family Trust trading as evermoves, ABN 85 337 091 524 — 114k Cawley Street, East Corrimal NSW 2518
Version2026-09-14

Last updated: 14 September 2026

DRAFT v2 — 14 September 2026. Engineering draft pending admitted Australian lawyer review (wbs/COMPLIANCE_REGISTER.md §6 flag apple-iap-legal). [LAWYER REVIEW]

1. AUSTRALIAN CONSUMER LAW GUARANTEES

There are three things you can buy from evermoves: a membership (digital access to the on-demand library and the Sunday LIVE stream), in-person class visits (a casual visit or a class pack, which book you a place in the room), and physical goods from our online shop. Individual classes, video packs and programs are not sold separately — membership covers all on-demand classes and series.

Membership is sold on the web by evermoves (Stripe processes the payment) or on iOS by Apple (Apple is the merchant of record for App Store purchases). The service you receive is the same membership. Who you paid, and who can reverse the charge, is not.

Nothing in this policy, our Terms of Use, Subscription Terms, or Participant Waiver excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL). Those guarantees cannot be excluded and apply to all three products, including membership purchased through the App Store. We do not ask you to waive them.

We do not have a blanket "no refunds" policy. If a service or product does not meet a consumer guarantee — for example, a major failure to provide a service with due care and skill — you are entitled to a remedy under the ACL, which may include a refund, regardless of anything said elsewhere on our website or app, and regardless of Apple’s or Stripe’s own refund rules.

2. SUBSCRIPTIONS

  • Subscription fees are charged in advance and renew automatically until you cancel (see /legal/subscription).
  • Cancelling stops future billing but does not itself refund the current billing period, except where the ACL requires a remedy (for example, if you were unable to access the service due to our fault).

Web purchases (Stripe)

If you paid evermoves on the website, contact us at info@evermoves.com.au and we will assess your request within 5 business days. Eligible refunds are processed through Stripe to your original payment method. evermoves is the merchant of record.

App Store purchases (Apple is merchant of record)

If you bought membership in the iOS app, Apple — not evermoves — is the merchant of record. Apple takes the payment, Apple’s terms govern the App Store transaction, and Apple decides whether to refund.

evermoves cannot refund an App Store charge, even if we agree you should have one. We cannot reverse, capture, or credit an Apple In-App Purchase. Asking us to “refund it on Stripe” will not work: there is no Stripe charge.

To request a refund for an App Store purchase, use Apple’s flow:

If you believe the ACL entitles you to a remedy, email info@evermoves.com.au as well. We remain the supplier of the membership service, the ACL guarantees still bind us, and we will assist (for example by confirming access, dates, and that the purchase was ours) — but the money itself can only be returned by Apple.

3. IN-PERSON CLASS VISITS & CLASS PACKS

A casual visit or a class pack books you a place in the room at an in-person class. Visits are not membership: they do not include the on-demand library or joining the Sunday LIVE stream online.

  • Class-pack visits do not expire unless an expiry period is clearly stated at the time of purchase.
  • Where a pack does carry an expiry, we will provide reasonable notice before visits lapse and will consider a reasonable extension on request — for example, where illness, injury, or absence prevented you from using them. We do not treat expiry as a way to keep payment for services you were unable to receive.
  • If you cancel a booking, the visit goes back on your account and can be used for another class.
  • If we cancel a class, your visit is returned. If a class you booked did not go ahead and you no longer want the visit, contact us and we will refund it.
  • Unused visits are not automatically refunded on cancellation of your account, but the ACL guarantees above still apply if a pack was not supplied with due care and skill.

4. PHYSICAL GOODS

Where you purchase physical goods through our online shop, evermoves is the seller of record (Stripe is our payment processor, not the seller). ACL guarantees of acceptable quality, fitness for purpose, and matching description apply to these goods and cannot be excluded. To request a return or refund for a physical good, contact info@evermoves.com.au with your order number; we will process eligible returns and refunds through Stripe to your original payment method.

5. HOW TO REQUEST A REFUND

If you paid on the web (Stripe): email info@evermoves.com.au with your account email, what you purchased, and why you believe a refund is due. We aim to respond within 5 business days.

If you paid through the App Store: request the refund from Apple at reportaproblem.apple.com. Please also tell us at info@evermoves.com.au so we can help with access and records. We still cannot issue the App Store refund ourselves.

If we or Apple decline a request and you disagree, you can contact the ACCC or NSW Fair Trading for guidance on your rights. ACL guarantees are not waived by using Apple’s refund channel.

6. GOVERNING LAW

This policy is governed by the laws of New South Wales, Australia, and does not limit any right you have under the Australian Consumer Law.

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